Appointments

From October 2025, the Practice will begin using a new appointment system which can be accessed via the following link:

https://request.mygp.com/tbz

This will allow you to log directly into the Practice via the NHS app or MyGP.  It is a form based online consultation and triage platform that collects your medical or administrative request and sends it through to the Practice to triage and decide on the right care for you.

The system is available to use from any device connected to the internet.  There is no need to wait in a phone queue or visit the practice.  It should take approximately 3 - 4 minutes to complete a request form.

You can pre-book an appointment up to two weeks in advance, with some urgent appointments being offered the same day.  The GPs triage all urgent requests for appointments.

You may choose which Doctor to see, but when the surgery is busy it may not be possible to see the Doctor of your choice.

Please note appointments with the Doctors are 10 minutes only.  Please attend promptly as any delay means other people’s appointments are delayed and the GP may not see you.  We offer 15 minute appointments for patients aged 75+.

If you require more than one member of your family to be seen please book a separate appointment.  Asking the Doctor to see or advise others in your appointment slot will not be tolerated.

Clinical Pharmacist, Practice Nurse and HCA

In a number of cases it might be worth considering an appointment with the Clinical Pharmacist rather than a Doctor.  The Clinical Pharmacist is able to see patients for medication reviews along with any query relating to medication.  The Practice Nurse is able to carry out annual reviews.  Please contact reception to book appointments and check who is the best person to deal with your problem.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  You can cancel your appointment via the internet, by telephone or by replying to your reminder text message and typing CANCEL.

https://www.mygp.com/

The NHS APP

Owned and run by the NHS, the NHS App is the simple and secure way to access a range of NHS services on your smartphone or tablet.

You must be aged 13 or over and be registered with a GP surgery in England.  

The App will allow you to:

•  Order repeat prescriptions
•  Check your symptoms
•  View information such as your allergies and your current and past medicines

Please click on the following link for further details.

https://m.youtube.com/watch?v=4nRhmJ_tlI4

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Lack of transport is not considered a valid reason. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Did you know?
Extra GP and Nurse Appointments are now available through this practice.

Monday to Friday - 6.30 pm to 8.30 pm
Saturday – 10 am to 4 pm
Sunday – 10 am to 4 pm

To book an appointment, call the practice or speak to reception.

For more information, please click here.